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Terms & Conditions

WEB STORE:

All items from our webstore will be shipped in the time specified in the listing. As a general rule, most items will ship in this timeframe: 
- ear headbands, horns, wings, simple tails: 3-5 business days
- furry ears, tails, paws etc: 1-2 weeks (this will depend on whether we have the fur needed on hand, if we do, they will ship faster) 
- art commissions 
        - Badges: 1-2 months
        - Art pillows: 3-4 months

Payment must be made in full for these items before they are shipped. Use the shop's bulit-in checkout process. 


COMMISSIONS: 

You MUST be 18+ to commission us. 

We would love to work with you on making custom items! Commissions that cannot be ordered through the webstore must be discussed with us before ordering! This would include custom detailing or pattern modifications to our existing items, as well as custom colors not offered here. 

Turnaround time for customized items can be 1-3 months or longer. 

Commissions under $200 must be paid in full before we work on them. Over that amount will require a 30% non-refundable deposit, and we can arrange a payment plan. We accept paypal and most credit cards. Please message to discuss: 

email: asknovamutt@gmail.com
Telegram (preferred) @Novamutt
https://www.novamutt.com/contact


SHIPPING

Most items in our web store will be shipped via USPS, free shipping will utilize first class, and shipping upgrades are available for US buyers. 

International buyers: your shipping may take 1-4 weeks in most cases, especially overseas, so please plan accordingly. Seller is not responsible for customs fees or taxes, these are import taxes owed by you to your own country.

Shipping and shipping upgrades are not refundable, even if you return the item. 


RETURNS/CANCELLATIONS:

Please request cancellations within 12 hours of making your purchase, as we may have started work on them. After that will be a case-by-case basis. 

We accept returns if requested within 3 days of receipt ONLY on our web store's pre-designed items with 1 or less customization options. For example, if you purchase cat ears in the color white, you may return these. But if you purchase bat wings where you select 1. color and 2. elastic color, this item is not returnable. We may make exceptions if it's a popular color we know we can resell. 

Buyer is responsible for return shipping. Items MUST be clean, unworn, and in good condition. 

Custom items are not returnable. 
Art Commissions are not returnable. 


USE OF CREATED ARTWORKS

Any artwork you purchase from us belongs to you for personal use. You don't need our permission to use it in your online profiles, to post it to your social media, share it as a reference, or get it printed onto a Tshirt or blanket for your own personal use. 

We do ask that you credit or tag us in the post, but it's not required.

You may not, however, copy and resell the art or make it into products to sell for profit. If you want to use the art for commercial purposes (including logos) please message us to discuss the scale of use and we can negotiate a commercial license. 

We, the artists, reserve the right to share artwork we made on our social media or displayed at our vendor tables for the purpose of advertising. Your artwork will not be sold to anyone else, it is simply used for promotional purposes. If you don't want your art shared on our social media, please let us know. 

Provided artwork: If you want us to make a pillow of art you provide to us from you or another artist, you MUST have the artist's permission to have the art made into a pillow. We will not make pillows of copyrighted art or images found online. 

OTHER

While we have no problem with ref sheets that are NSFW, we do not draw NSFW content or excessive gore. We will not make pillows or art of explicit material, and we reserve the right to refuse commissions. 

Any personal information you provide to us (such as name, address etc) will be treated as confidential and will be used only for the purpose of fulfilling your order.